Terms and Conditions

Last updated: 4 August 2026

These Terms and Conditions govern your use of [WEBSITE ADDRESS] and any purchases made through the website.

Please read these Terms carefully before placing an order. By using our website or placing an order, you agree to be bound by these Terms.

1. About Aankut

This website is operated by:

Legal business name: [LEGAL BUSINESS NAME]
Trading name: Aankut
Business address: [FULL BUSINESS ADDRESS]
Registered office: [REGISTERED OFFICE, IF DIFFERENT]
Company number: [COMPANY REGISTRATION NUMBER, IF APPLICABLE]
VAT number: [VAT NUMBER, IF APPLICABLE]
Email: [CUSTOMER SERVICE EMAIL]
Telephone: [CUSTOMER SERVICE TELEPHONE]

In these Terms, “Aankut”, “we”, “us” and “our” refer to the business identified above. “You” and “your” refer to the person using our website or purchasing our products.

2. Application of These Terms

These Terms apply to products purchased directly through our website.

Separate terms or processes may apply to products purchased through eBay, Amazon, social-commerce platforms, independent retailers, wholesalers or other third-party sellers.

Nothing in these Terms excludes or restricts any legal rights that cannot lawfully be excluded or restricted.

3. Using Our Website

You may use our website only for lawful purposes.

You must not:

Use the website fraudulently or unlawfully.
Attempt to gain unauthorised access to the website, server or customer accounts.
Introduce viruses, malicious code or other harmful technology.
Interfere with the operation or security of the website.
Copy, scrape or extract website content for unauthorised commercial use.
Use false information when placing an order.
Impersonate another person or organisation.
Use our products, images or branding in a misleading manner.

We may restrict or suspend access where we reasonably believe the website is being misused.

4. Eligibility to Purchase

By placing an order, you confirm that:

You are legally capable of entering into a binding contract.
You are at least 18 years old or have the permission of a parent or legal guardian.
The information supplied during checkout is complete and accurate.
You are authorised to use the selected payment method.
The products are being purchased for lawful purposes.

5. Product Information

We take reasonable care to present accurate product descriptions, ingredients, flavours, weights, photographs and prices.

Product images are provided for illustration. Minor differences may occur because of lighting, screen display, packaging updates or manufacturing variations.

We may update product packaging or presentation from time to time. Any substitution or change will not materially alter the essential characteristics of the product without being clearly communicated.

Please contact us before ordering if you require additional information about a product.

6. Ingredients, Allergens and Dietary Information

Food allergies and intolerances can be serious. You must review the ingredients, allergen declarations and dietary information shown on the relevant product page before completing your order.

You should also check the label on the physical packet before consuming the product, as recipes, suppliers or packaging information may occasionally be updated.

Do not consume a product if:

Its packaging or protective seal is damaged.
The ingredients or allergen information are unclear.
You believe it may contain an ingredient to which you are allergic or intolerant.
The product appears unsafe, contaminated or unsuitable for consumption.

We cannot guarantee that products are free from traces of allergens unless this is expressly stated on the product page and packaging.

7. Placing an Order

The website will guide you through the steps required to place an order. You are responsible for reviewing your basket and correcting errors before submitting payment.

After placing an order, you should receive an order-confirmation email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A binding contract is formed when we send a dispatch confirmation or otherwise confirm that the products have been accepted for fulfilment.

Please contact us if you do not receive an order-confirmation email after payment.

8. Our Right to Refuse or Cancel an Order

We may refuse, limit or cancel an order where reasonably necessary, including where:

A product is unavailable.
A price or product description contains an obvious error.
We cannot authorise or verify payment.
We suspect fraud or unauthorised activity.
Delivery is not available to the supplied address.
The order exceeds reasonable household quantities.
A technical error affected the order.
Completing the order would breach a legal or regulatory requirement.

If payment has already been taken for a cancelled order, we will refund the relevant amount to the original payment method.

9. Prices

Product prices are shown in pounds sterling unless stated otherwise.

Prices include applicable UK VAT where required. Delivery charges and other applicable costs will be displayed before you place your order.

We may change prices at any time. Price changes will not affect orders already accepted, except where there has been an obvious pricing error.

If an incorrect price is displayed, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

10. Payment

Available payment methods will be shown during checkout.

Payment must be authorised before an order is dispatched. Payments may be processed by third-party payment providers, and their terms and privacy practices may also apply.

You confirm that you are authorised to use the selected payment method.

We do not intentionally store complete card details on our own systems where payment is handled by an external payment provider.

11. Discount Codes and Promotions

Discount codes and promotional offers:

Are subject to availability.
May have an expiry date.
May apply only to selected products or customers.
Cannot normally be exchanged for cash.
Cannot be combined unless expressly stated.
May be limited to one use per customer, household or order.
May be withdrawn where there is an obvious error, misuse or fraud.

Additional terms displayed with a promotion form part of these Terms.

For “Buy Two, Get One Free” or similar offers, the lowest-priced eligible product will normally be treated as the free item unless the promotion states otherwise.

12. Delivery

Available delivery methods, estimated delivery periods and charges will be shown during checkout.

Delivery estimates are not guaranteed dates unless expressly agreed. Delays may occur because of circumstances outside our reasonable control.

Please ensure that the delivery name, address and postcode are complete and accurate. We are not responsible for delays or losses caused by incorrect delivery information supplied by you, although we will try to assist where reasonably possible.

Unless a different period has been agreed, we will deliver your order within the period required by applicable law.

13. Delivery Inspection

You should inspect the parcel and products as soon as reasonably possible after delivery.

The parcel appears damaged.
A packet is open or unsealed.
Products are missing.
You received the wrong product.
The product is faulty, unsafe or not as described.

Photographs of the parcel, delivery label, product, batch number and best-before date may be required to help us investigate.

14. Ownership and Risk

Products become your responsibility when they are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you once we have received full payment and the products have been delivered.

15. Cancelling an Order and Returning Products

Consumers may have the right to cancel eligible online orders within 14 days after delivery.

Because our products are food items, opened or unsealed products cannot normally be returned due to health, hygiene and food-safety considerations, unless they are faulty, damaged, unsafe, incorrectly supplied or not as described.

Full information about cancellations, returns, damaged goods and refunds is available in our Refund and Returns Policy, which forms part of these Terms.

16. Faulty or Incorrect Products

Products supplied by us must be of satisfactory quality, fit for their usual purpose and match their description.

If a product is faulty, damaged, unsafe, incorrectly supplied or not as described, contact us at [CUSTOMER SERVICE EMAIL].

Depending on the circumstances and your legal rights, you may be entitled to a replacement, refund or another appropriate remedy.

Nothing in these Terms affects your statutory consumer rights.

17. Storage and Consumption

After delivery, products should be stored in accordance with the instructions on the packet.

You are responsible for:

Keeping products in a cool, dry and suitable environment.
Resealing opened packets where the packaging permits.
Checking the best-before date.
Checking the packet and seal before consumption.
Following all storage and allergy warnings.

We are not responsible for deterioration caused by unsuitable storage, contamination after opening or consumption contrary to the instructions supplied.

18. Website Availability

We aim to keep our website available and functioning correctly, but continuous and uninterrupted access cannot be guaranteed.

We may temporarily suspend or restrict access for maintenance, security, technical updates or circumstances outside our reasonable control.

We may change, update or discontinue website features where reasonably necessary.

19. Intellectual Property

All website content, including the Aankut name, logos, packaging designs, product photographs, graphics, written content, videos and website layout, is owned by or licensed to us and is protected by applicable intellectual-property laws.

You may view and print website content for personal, non-commercial use.

You must not reproduce, modify, publish, distribute, sell, license or commercially exploit our content without prior written permission.

20. Customer Reviews and Submitted Content

Where the website allows reviews, photographs, comments or other submissions, you confirm that your content:

Is accurate and based on your genuine experience.
Does not infringe another person’s rights.
Is not unlawful, abusive, defamatory or misleading.
Does not contain confidential information or malicious code.
Is not submitted in exchange for an undisclosed incentive.

You grant us a non-exclusive permission to display and use submitted content for operating and promoting our business, subject to applicable data-protection and advertising rules.

We may remove content that breaches these Terms.

21. Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience. We do not control and are not responsible for third-party websites, their content, availability, security or privacy practices.

You should review the relevant third party’s terms and policies before using its services.

22. Our Responsibility to You

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of rights that cannot lawfully be excluded.
Defective products where liability cannot legally be excluded.

Our products and website are intended primarily for personal and domestic use. We are not responsible for business losses, including loss of profit, revenue, opportunity or business interruption, where you use products for commercial purposes outside a separately agreed business contract.

Nothing in this section affects your statutory rights.

23. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, transport disruption, strikes, carrier failure, natural disasters, public-health emergencies, cyber incidents, utility failures or government restrictions.

We will take reasonable steps to minimise the effect of such events and communicate material delays where possible.

24. Personal Information

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Please read our Privacy Policy and Cookie Policy to understand how we collect, use, store and protect personal information.

25. Changes to These Terms

We may update these Terms to reflect changes to our business, products, website, technology or legal obligations.

The version applying to your purchase will normally be the version available when the order was placed.

The latest revision date will be displayed at the top of this page.

26. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

27. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

28. Third-Party Rights

These Terms are between you and Aankut. Unless expressly stated otherwise, no other person has the right to enforce them.

29. Governing Law and Disputes

These Terms are governed by the applicable laws of the United Kingdom.

If you are a consumer, you may normally bring legal proceedings in the courts of the part of the United Kingdom in which you live.

Please contact us first so that we can try to resolve any complaint directly.

30. Contact Us

For questions, complaints or information about these Terms, contact:

Legal business name: [LEGAL BUSINESS NAME]
Trading name: Aankut
Email: [CUSTOMER SERVICE EMAIL]
Telephone: [CUSTOMER SERVICE TELEPHONE]
Business address: [BUSINESS ADDRESS]
Company number: [COMPANY REGISTRATION NUMBER, IF APPLICABLE]
Website: [WEBSITE ADDRESS]